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Privacy Policy

Effective Date: 24.6.2025

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At Retro Wink, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.retrowink.com.au and make purchases from our store.

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1. Who We Are

Retro Wink is an online store based in Bilinga, Queensland, Australia. You can contact us at info@retrowink.com.au with any questions about this policy.

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2. Information We Collect

We collect personal information that helps us process your order, improve your shopping experience, and communicate with you. This may include:

  • Your name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party providers like Stripe or PayPal)

  • Order history

  • Any custom messages submitted through personalised gift card fields

We also use cookies and similar technologies to enhance your experience and for analytics purposes.

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3. How We Collect Your Information

We collect personal data when you:

  • Browse our site

  • Place an order

  • Fill out contact or checkout forms

  • Subscribe to promotional emails

  • Interact with us via Instagram, Facebook, or other third-party integrations

  • Use personalised features (e.g. adding a gift message at checkout)

All data is collected via the Wix platform, which provides secure hosting and encryption.

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4. Why We Collect Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates or customer service responses

  • Send promotional emails (only if you opt in)

  • Improve our website through analytics and usage tracking

  • Offer personalised experiences (e.g. custom gift options)

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5. Sharing Your Information

We only share your personal information with trusted third-party services that are necessary to run our store and fulfill your orders. This includes:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping carriers

  • Wix analytics and tracking tools

  • Marketing platforms (e.g. Meta Pixel for Facebook/Instagram ads, if used)

We do not sell or rent your personal data to any third parties.

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6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete your data

  • Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us at info@retrowink.com.au

We follow standard privacy practices consistent with Australian regulations and align with broader privacy expectations such as the Australian Privacy Principles (APPs).

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7. Cookies & Tracking

Our website uses cookies to:

  • Remember your preferences

  • Understand how you interact with the site

  • Improve site performance and marketing efforts

You can manage cookie settings in your browser at any time.

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8. Children’s Privacy

Our website and products are not intended for children under 13, and we do not knowingly collect data from them.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

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Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us:
📧 info@retrowink.com.au

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